Frequently Asked

Jewellery Valuations

In a fluctuating market with so many methods of manufacture, your items need to be carefully inspected, measured and described. If your items are covered by precise and up to date valuations, in the unfortunate event of theft or loss, your piece can be replaced like-for-like. So, valuations  provides proof of ownership, and also ensures your piece can be exactly replicated.

The rigorous study and annual updating of education is why a NCJV registered valuer is recognised in Australia. Each valuer must have gemology and diamond grading diplomas plus a minimum of four years of experience in the jewellery trade to be able to qualify as a valuer.

The high and continuing standard of education is what a consumer needs to accurately grade, price and describe your precious items of jewellery.

We recommend having your valued items updated every three to five years to ensure:

  • that in the event of loss or theft, your precious pieces can be replaced with comparable gemstones/diamonds etc. in case of price increases;
  • that in the case of market fluctuations your insurance premiums are sufficient and take note of any possible damage or repairs that your item may need.

Each valuation is performed with a systematic, scientific approach. There is a multitude of equipment used in observing and testing each part of the item as well as the valuer’s extensive training and experience, to give an accurate outcome.

Each valuation should come with the following information:

  • The owner’s name
  • The market the item is being valued in (see types of valuations)
  • A description of the item (including sizes and measurements)
  • The technical merits of the item (stone size, grade and quantity)
  • A gram weight
  • A clear photograph (or more if the item has identifying characteristics from different angles)
  • A replacement value written in numerals and words
  • Currency exchange rates
  • A daily gold price

For more information, please read our Valuation Process Guide.

When doing an updated valuation, we conduct a thorough process to confirm that the gemstones are identical, the grading is correct, and the market value for each gemstone and gold is accurate. We apply special prices for multiple valuations.

Valuations are obtained mostly for insurance purposes and is generally for full retail replacement – not to be used as a basis on its monetary value for resale. In the case of an item being lost or stolen, a jeweller can recreate the piece to its equivalent worth according to its most recent valuation (or to the amount it’s insured for depending on your policy).

Estate Valuations

We can perform a complimentary assessment of your entire estate and confirm which jewellery pieces are of worth. This will help you decide what should be valued and what doesn’t need to be. 

We work with many executors of wills to help them find a fair way to distribute or liquidate the estate.

  • We can value the estate making it easier to divide items fairly.
  • We can buy your entire estate at a fair amount.
  • We can coordinate the auctioning of your estate. 

For items that are not jewellery, we partner with Roxbury’s Auction House as they are the experts in coin collections, banknotes, stamp collections, and more.


Bespoke Jewellery

Each bespoke piece journey is unique. The time it takes depends on the creative process based on your vision and sourcing of gemstones. We can provide you with a better idea of time during an initial consultation.

Again, every bespoke piece is unique so the cost to create your one-of-a-kind jewellery depends on what you want to achieve and several elements – how intricate is the design? Do you have the materials and gemstones or do we need to source them? 

We recommend you to read our Guide to custom making so you can  understand what is involved in creating a custom-made masterpiece. 


We can provide you with an estimate during your initial consultation with us.

Yes. Bring your jewellery in for us to assess – we can reuse the materials and gemstones or even trade in towards your bespoke piece.

Remodelling your Jewellery

Yes, in most cases we can find a solution to what you want to create with any of your jewellery. 

Depends on what you’d like changed and how the ring was made. In many cases we don’t need to start from scratch but  sometimes the jewellery piece is not suitable for modifications. The best approach will be to meet with us so we can assess your piece. 

Yes we can remove the stones and melt the gold to craft something unique and personal to you.

Selling Your Jewellery

Yes, we buy vintage, broken or new jewellery. 

Yes. If you have original receipts, proof of purchase, authenticity cards, or original boxes may increase its value and help with the authentication process.

Do you have another question we haven’t covered here? 

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